A promise should name work you can check
A written campaign guarantee should describe work we can complete and show. It should not leave you guessing what counts as delivery. We agree on the placement, the window, and the record you’ll receive before the work begins.
Say you’re comparing two campaign plans. One describes a specific placement and says what proof will be shared. The other talks only about attention or audience response. The first gives both sides something clear to review when the campaign is complete.
That clarity helps you decide what to approve and what to ask about. Read how we work alongside the pricing information, then compare each proposed item with your project needs. If a term sounds broad, ask us to name the format or activity in everyday words. A useful agreement lets you point to a line and say what was promised. It also makes it easier for us to check the work together without relying on assumptions.
Three details to settle before work starts
A useful agreement connects each placement to a clear record and a next step if delivery changes. We use a simple 3-part check so you can review the commitment before approving it.
- Name the work. Write down the platform, placement or activity, and any agreed format. Include the project input we need, such as approved copy or an image.
- Set the window. Record when the placement is planned and when you need to provide materials or approvals. Share any fixed launch timing early, so we can discuss what fits.
- Describe the record and remedy. Say what evidence we’ll share. Then write down the make-good or refund terms that apply if the agreed work is not completed.
These details should sit together in the final campaign agreement, not across scattered messages. The terms of service can help you understand the general wording; your campaign agreement should still state the specific commitment. Before approving it, check three things. What is being done? When is it planned? What happens if it is missed? We can explain unclear wording and include the agreed clarification.
What happens when a placement is missed?
If an agreed placement is not completed as described, we compare the campaign record with the written commitment. The remedy is the one set out for that campaign, rather than an automatic option that applies to every service.
First, identify the item
Share the campaign reference and the specific placement or activity you believe was missed. That gives us a clear starting point for checking what was agreed.
Then, compare the record
We review the agreement and available evidence together. A placement link or other record can help show what took place; the agreement tells us what should have taken place.
Finally, follow the written remedy
The terms agreed for that campaign determine the next step. It may be a replacement placement, another make-good, or a refund under stated conditions. Check which items the remedy covers, what information is needed, and whether the agreement sets a review deadline. If you want us to look at a concern, send the relevant details through our contact page. We’ll use the campaign record and agreed terms to discuss the specific item with you.
Where platform decisions stay with the platform
A campaign agreement can commit us to agreed work. It cannot decide how a platform or audience responds. Platform review, eligibility, placement rotation, and ranking remain platform decisions; token price and whether content goes viral are not placements we can promise.
Picture a creator-turned-founder between a testnet and a mainnet. They want a clear plan for a visibility placement while launch details are still changing. We would write down the agreed placement, the needed materials, and how delivery will be shown.
Before approval, keep these items together:
- The final campaign agreement and its delivery window.
- Approved project links, copy, and creative assets.
- The placement record or other evidence shared after delivery.
- The contact who can answer questions or approve materials.
This makes the work easier to review if a project detail changes. It also gives you a straightforward place to start if you need to raise a delivery concern.
Bring the commitment into one clear record
Good terms are plain enough for you to check before paying or sharing project materials. Keep the placement description, delivery window, evidence, and remedy together, so the agreement reflects what both sides have accepted.
If you’re unsure how to compare campaign options, start with the details you already have. Note the platform and the format you’re considering. Include any launch timing we should know. Our how we work page explains the planning steps, while the FAQ covers common questions. You can also ask us to clarify a sentence before you approve it. The final version should say what work we’ll do and how you’ll verify it.
To get started, send us the campaign plan or proposal you’re reviewing. Include the placement you want clarified. We’ll check the wording with you, and confirm the evidence and any remedy terms. We’ll make sure the final agreement is clear before work begins.
Frequently asked questions
What proof will I receive for a completed placement?
We share the evidence available for the agreed placement, such as a placement link or record. The campaign agreement should name what evidence to expect before work starts. For example, if the commitment is a particular format, check that the record lets you identify that format. Compare it with the written description.
If a placement is missed, can I choose between a refund and a make-good?
The campaign’s written terms decide which remedy applies and under what conditions. Some agreements may provide for a replacement placement, another make-good, or a refund. Before approving, check which deliverables the remedy covers and what information we’ll need to review a concern.
When will the delivery window be confirmed?
We set the delivery window in the campaign agreement before work begins. It should account for the planned placement and any materials or approvals you need to provide. If you have a fixed launch moment, share it while we’re planning so the written window can reflect what’s feasible.
What should I send if I think a campaign item was missed?
Send the campaign reference and identify the specific item you believe was not completed. Include any relevant message or placement record you already have. We’ll compare those details with the agreement and available evidence, then discuss the remedy written for that campaign.
Tell us about your project
Answer four quick questions and a manager will send you a plan, timing and a price range within the hour. Everything stays confidential.
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